Thursday, August 6, 2009

CCTV Cameras Are Only One Component To A Satisfied Customer

By Ben Sparks

When people think about a CCTV system the first and sometimes the only thing that they think about is the cameras that they see. The CCTV cameras, yes are important, however they are not the sole consideration in designing a successful CCTV system. The types of cameras, the location of the cameras, how the cameras are displayed and recorded and even the type of cable utilized to transmit the video signal from the cameras must be brought into consideration.

The only way for the CCTV camera provider to supply solutions to the clients' needs is a series of meetings with the client. These meetings range from the initial meeting where the client expresses their needs for CCTV coverage to a final meeting where both parties sign a contract. This final contract will define what coverage is being provided to the client. During this series of meetings, the provider can provide information about capabilities of CCTV systems to the client that the client may have been unaware of. The main thing that the CCTV provider must do is insure that the system that they are proposing meets the client needs.

The client must make their needs known to the CCTV provider. These needs, which include problem areas that they want to, cover, what type of coverage that they need and their final budget for the project. While the provider may have a different concept for the project the needs of the client must be met. There may be options to a CCTV camera installation that the client is unaware of. These options should be brought out to the client and potentially the CCTV installation will be subject to further budget review.

Budgetary considerations can be accomplished by installing a less expensive camera package in some locations and more expensive equipment in others. The substitution of black and white cameras for color cameras often saves hundreds of dollars that can be utilized in other equipment. The provider can provide the client a drawing showing camera locations and areas of coverage on the facility. This drawing will allow the client to visualize the coverage and have no doubts as to the areas on the facility that will be covered by the CCTV camera system. This drawing can be provided to the client for presentation to management for final approval.

Meetings between the client and the provider provide open lines of communication. The open lines of communication give the provider the information necessary to solve the problems of the client. These open lines of communication also provide the client the knowledge that their needs are to be met by the provider. When the project is complete, the finished project should accurately represent what equipment and positions were on the drawing provided to the client. This insures that the provider meets the needs of the client. - 22787

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